Customer Service Essentials Certification Program

This practical and engaging 8-module course equips learners with the essential skills to deliver professional, empathetic, and effective customer service across a wide range of settings and communication platforms. From handling difficult customers to building loyalty, learners will gain the tools and confidence to create exceptional customer experiences.

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Customer Service Essentials Certification Program

Course content

11 sections | 60 lessons

Introduction

Module 1: Introduction To Customer Service

Module 2: Communication Skills

Module 3: Emotional Intelligence

Module 4: Complaints And Difficult Customers - Lecture Script

Module 5: Customer Service Across Channels - Lecture Script

Module 6: Service Recovery and Problem Solving

Module 7: Building Customer Loyalty And Retention

Module 8: Professionalism And Continuous Improvement

Bringing It All Together

Resources

Customer Service Essentials Certification Program

Introduction2 Lessons

Introduction

Module 1: Introduction To Customer Service6 Lessons

Module 1: Introduction To Customer Service

Module 2: Communication Skills5 Lessons

Module 2: Communication Skills

Module 3: Emotional Intelligence6 Lessons

Module 3: Emotional Intelligence

Module 4: Complaints And Difficult Customers - Lecture Script7 Lessons

Module 4: Complaints And Difficult Customers - Lecture Script

Module 5: Customer Service Across Channels - Lecture Script8 Lessons

Module 5: Customer Service Across Channels - Lecture Script

Module 6: Service Recovery and Problem Solving7 Lessons

Module 6: Service Recovery and Problem Solving

Module 7: Building Customer Loyalty And Retention7 Lessons

Module 7: Building Customer Loyalty And Retention

Module 8: Professionalism And Continuous Improvement5 Lessons

Module 8: Professionalism And Continuous Improvement

Bringing It All Together6 Lessons

Bringing It All Together

Resources1 Lessons

Resources